6. Flowcharts

These flowcharts show the processes which Requests pass through from the time that the forms are filled out and submitted to the time that payment is forwarded to copyright holders.

1. New Requests
2. Publisher response to request
3. Requestor response to referral
4. Requestor Accepts/cancels/modifies request
   after notification of outcome and fee
5. Invoice received from publisher - forward
   invoice to requestor
6. Payment received from Requestor - forward to
   publisher